FAQ
Choose below for common questions.
If you need support, Contact Us.
You will receive results via Email or to the contact information provided, special accommodations will be made accordingly.
If you do not have insurance it is completely fine, although we do ask you to provide as much information as you can in the Intake form.
Please direct yourself towards the top right corner of your device to find the link to the Contact button, or call our hotline at 1-800-604-0197.
Please contact Ravinia, the issue will directly be taken care of by the support staff.
Each test's instructions and guidelines shall be given alongside the test when you receive the kit.
Ravinia will cover the costs of shipping if the volume of tests exceeds 25 specimens.
The accuracy depends on which test you recieved. Pcr Results are 97% accurate and Rapid Antigen Tests are 80% accurate.
A portal tutorial has been created, please direct yourself to the link below.
Ravinia clinical labs is a service under the Mobvilvax medical practice.
Encounters where clinical lab or medical services are provided, a billing charge from Mobvilvax will be applied for appropriate services rendered.
Mobvilvax practice group will not balance bill any patients for services provided during the public health emergency.
Committed to customer support.
At Ravinia Health, we know that a happy patient is a healthy patient. That's why we make sure to have multiple representatives ready to assist you around the clock, so you don't have to wait for assistance.
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