FAQ

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Customer Service

1-800-604-0197

Online Portal Support

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XPress Retail Locations

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You will receive results via Email or to the contact information provided, special accommodations will be made accordingly.

If you do not have insurance it is completely fine, although we do ask you to provide as much information as you can in the Intake form.

Please direct yourself towards the top right corner of your device to find the link to the Contact button, or call our hotline at 1-800-604-0197.

Please contact Ravinia, the issue will directly be taken care of by the support staff.

Each test's instructions and guidelines shall be given alongside the test when you receive the kit.

Ravinia will cover the costs of shipping if the volume of tests exceeds 25 specimens.

The accuracy depends on which test you recieved. Pcr Results are 97% accurate and Rapid Antigen Tests are 80% accurate.

A portal tutorial has been created, please direct yourself to the link below.


Ravinia health customer support

Committed to customer support.

At Ravinia Health, we know that a happy patient is a healthy patient. That's why we make sure to have multiple representatives ready to assist you around the clock, so you don't have to wait for assistance.

Our Clients

Trusted by over
35k clients

We provide solutions for organizations and individuals nationwide.

Shedd Aquarium
Chicago Police Department
Hilton
Got-Junk
Concordia University
Flash Cab
Chicago Transit Athority
Safer Foundation